Haute Dogge Grooming Salon Drop-off, Pick-up, Cancellation and No-Show Policy
We are proud to provide your pet with the best grooming experience possible! We strive to provide a loving, calm environment for your pets. In order to do this, effective January 1st, 2018 Haute Dogge Grooming Salon will be implementing the following new policies.
TARDINESS: In order to achieve the lowest stress environment possible, our schedule must run smoothly. Pets need to be dropped off and picked up on time. We are not licensed to be a boarding or daycare facility. A late drop-off / pickup can affect the day’s schedule and causes delays in the rest of the schedule and undo stress for the grooming staff and the pets. We know that issues come up and sometimes can’t be avoided, but we ask that everyone please work on promptness for drop-off and pickup.
We understand that at times special circumstances may arise. If that is communicated to your groomer in a timely manner, fees may be waived at the manager’s discretion.
CANCELLATIONS AND NO SHOWS: Although you may be provided with at least one appointment notification as a courtesy, it is your responsibility to keep all appointments. If you are unable to keep an appointment, please provide us with a minimum of 24 hours’ notice. This will allow us time to refill that time slot.
CHARGES: The charge is equal to the amount of the scheduled services.
Thank you for your understanding of how our salon operates and the need for these policies. We believe you and your pet will truly value and appreciate our services. We are dedicated to the health and happiness of your pet!
*These policies may be changed at any time without notice.
Ask about our new Nifty 60's, Veteran's and First Responder's discount programs.
Monday - Saturday
7:30 am - "Til the last pet looks great"
7240 Nolensville Rd, Suite 316
Nolensville, TN 37135